Privacy Policy
Samarth Sarees Policies
Sub Title:
Refund, Return, Shipping, Cancellation & Privacy Policy
Description:
Welcome to Samarth Sarees. This page outlines our policies regarding refunds, returns, shipping, cancellations, and privacy. By using our website and services, you agree to the terms described below.
Refund and Return Policy
Return Policy:
This policy outlines the rules for returning purchased sarees, dress materials, and related products purchased from Samarth Sarees. It includes the return window, return requirements, and the process for returning products.
Products can be returned only if they are damaged, defective, or incorrect at the time of delivery. Customers must inform us within 3 days of receiving the order along with proper photos or videos as proof.
Returned products must be unused, unwashed, and in their original packaging with tags intact.
Refund / Cancellation Policy:
This policy informs customers about the process of refunds and exchanges that may occur for various reasons. It includes details about refund processing time and the mode of refund.
If any product or service is not eligible for refund or cancellation, it will be clearly mentioned on the website.
Customized blouse stitching orders, sale products, and discounted items are generally non-refundable and non-returnable.
Privacy Policy
1. Introduction
Welcome to Samarth Sarees. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website and use our services.
2. Information We Collect
Personal Information:
We may collect personal information such as your name, email address, phone number, shipping address, and payment details when you register on our website or place an order.
Log Data:
We automatically collect information about your device, browser, IP address, and browsing activity when you access our website.
3. How We Use Your Information
We use the information we collect for various purposes, including:
- Providing and maintaining our services
- Processing orders and transactions
- Improving our website and customer experience
- Sending order updates, promotional emails, and newsletters (you can opt out at any time)
4. Cookies and Similar Technologies
We use cookies and similar technologies to enhance your browsing experience. You can control the use of cookies through your browser settings.
5. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites.
6. Data Security
We implement reasonable security measures to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure.
7. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. The latest version will always be posted on this page with the effective date.
8. Contact Us
If you have any questions or concerns about our Privacy Policy, please contact us at:
support@samarthsarees.com
Shipping and Cancellation Policy
Processing Time:
Orders are typically processed within 1–3 business days after payment is received.
For festive seasons and special sale periods, processing time may be slightly longer.
Shipping Methods:
We offer standard and express shipping options. Shipping costs and delivery times vary depending on the selected shipping method and destination.
Shipping Locations:
We currently ship PAN INDIA.
For international shipping or specific delivery locations, please contact us before placing your order.
Shipping Confirmation:
Once your order is shipped, you will receive a confirmation message/email with tracking details so you can track your package.
Shipping Delays:
In case of unexpected delays, we will notify you and provide an estimated delivery date. However, we are not responsible for delays caused by courier partners, natural disasters, public holidays, or other external factors.
Shipping Charges:
Shipping charges are calculated based on the product weight, delivery location, and selected shipping method during checkout.
Any applicable taxes or duties are the responsibility of the customer.
Lost or Damaged Items:
We are not liable for lost or damaged items during shipping transit. Customers should contact the shipping carrier and also inform our support team for assistance.
Cancellation Policy
Cancellation Period:
Orders can be canceled within 24 hours of placing the order.
After this period, cancellation may not be possible as the order may already be processed, packed, or shipped.
Cancellation Process:
To cancel an order, contact our customer support team with your order number through email or phone.
We will try our best to process your request as quickly as possible.
Refund for Cancellations:
If the cancellation is made within the allowed period, a full refund will be issued to the original payment method.
Please allow up to 7–14 business days for the refund to reflect in your account.
Cancellation After Shipment:
Once an order has been shipped, it cannot be canceled. In such cases, the product may be returned according to the return policy.
Exceptions:
Some products such as customized orders, stitched blouse pieces, sale items, and clearance products may be non-refundable or subject to specific return conditions.
Please check the product description carefully before placing your order.
